Refund policy

We hope you're completely happy with your Vanture order. If something isn't right, we're here to help.

Returns

If you change your mind about your purchase, you have 14 days from the day you receive your order to let us know that you'd like to return it. Once you've notified us, you'll then have a further 14 days to send the item back.

You can start a return in either of the following ways:

Sign in to your Vanture account, select the relevant order and follow the instructions to submit a return request.
Email us at hello@vanturestudio.com with your order number and the item(s) you'd like to return.

Once we receive your return request, we'll provide you with the information you need to send your item back.

Please don't send a return before submitting a return request, as this helps us identify your order and process your refund as quickly as possible.

Condition of returned items

You're welcome to inspect and try on your item as you would in a shop.

Please take reasonable care of anything you intend to return. Items should not have been worn beyond trying them on, washed, altered or damaged, and should be returned with their original tags and packaging where possible.

If an item has been handled beyond what is reasonably necessary to inspect it and this has reduced its value, we may make an appropriate deduction from your refund.

Return postage

For change-of-mind returns, the cost of returning your item to us is your responsibility.

We recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.

Faulty, damaged or incorrect items

If your item is faulty or damaged, isn't as described, or you've received an incorrect item, please let us know so we can put things right.

You can submit a return request through your Vanture account or email hello@vanturestudio.com with your order number and details of the issue.

Where possible, please include photographs showing the problem, as this can help us resolve things more quickly.

If an item needs to be returned because it is faulty, damaged or incorrect, we'll provide return instructions and cover the reasonable cost of returning it to us.

Nothing in this policy affects your statutory rights in relation to faulty, damaged, incorrectly supplied or misdescribed goods.

Exchanges

We don't currently offer direct exchanges.

If you'd like a different size or product, please return your original item for a refund and place a new order for the item you'd prefer.

Refunds

Once we've received your return, we'll inspect it and process any refund due to your original payment method.

Refunds will be processed within 14 days of receiving your returned item, or receiving evidence that it has been sent back to us, whichever is earlier. Your bank or payment provider may take additional time to show the refund in your account.

If you're returning your entire order under your statutory right to cancel, we'll also refund the cost of our standard delivery service. If you selected a more expensive delivery option, any additional amount above the cost of our standard delivery service will not be refunded.