Terms of service

These Terms of Service set out the terms on which you may use the Vanture website and purchase products from us.

Please read them carefully before placing an order.

1. About Vanture

Vanture is a trading name of Christopher Henderson, a sole trader based in the United Kingdom.

Email: hello@vanturestudio.com
Business address: 1 Cromwell Road, Whickham, Newcastle, NE16 4TB

Throughout these Terms, "Vanture", "we", "us" and "our" refer to Vanture.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

2. Using our website

You may use our website for lawful, personal and non-commercial purposes.

You must not misuse the website, attempt to gain unauthorised access to it, introduce malicious software, interfere with its operation or use its content in a way that infringes our rights or the rights of others.

We may update, change or withdraw parts of the website from time to time.

3. Our products

We take care to describe and present our products as accurately as possible.

Product images are intended to give a fair representation of each item. However, colours and appearance may vary slightly depending on your screen, device settings and the nature of the materials and production process.

Measurements and sizing information are provided as a guide. Please check the relevant product information and size guide before ordering.

Nothing in this section affects your statutory rights. Products supplied by us must be as described, of satisfactory quality and fit for their intended purpose.

We may change or discontinue products at any time and may occasionally limit the quantity of a product available for purchase.

4. Orders and acceptance

When you place an order through our website, you are offering to purchase the products shown in your order.

Please check your order carefully before submitting it, including the products, sizes, quantities and delivery address.

Once your order has been successfully placed and payment has been processed, we'll send you an order confirmation email. A contract between you and Vanture is formed when we send this order confirmation.

On rare occasions, we may subsequently be unable to fulfil an order, for example if a product becomes unavailable, there has been an obvious error in the price or product information, or circumstances outside our reasonable control prevent us from supplying it.

If we're unable to fulfil an order after accepting it, we'll contact you as soon as possible and refund any amount you've paid for the affected item or order.

5. Prices and payment

All prices on our website are shown in pounds sterling (GBP).

The price you pay will be the price displayed when you place your order, subject to the correction of any obvious pricing errors.

Any applicable delivery charge will be clearly displayed before you complete your purchase.

We currently offer UK delivery for £3.95, with free UK delivery on orders of £90 or more.

From time to time, we may offer promotions, discounts or promotional codes. Any additional conditions applying to a particular promotion will be made clear at the time.

Payment must be made using one of the payment methods available at checkout.

6. Shipping and delivery

We currently deliver to UK addresses only.

Please allow 6–10 working days from the date you place your order for your Vanture pieces to be prepared, dispatched and delivered.

Orders are normally sent using Royal Mail Tracked 48. We may use another appropriate Royal Mail service where necessary.

Delivery dates and times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Responsibility for the goods remains with us until they have been delivered to you, or to another person you have nominated to receive them, except where you have independently arranged your own carrier.

Full details can be found in our Shipping & Delivery Policy.

7. Cancellations, returns and refunds

If you purchase from us online as a consumer, you normally have a legal right to change your mind.

For most products, you may cancel your order from the point the contract is formed until 14 days after the day you receive your goods.

To exercise your right to cancel, you must clearly tell us that you wish to do so. You can:

You do not have to use the model cancellation form at the end of these Terms, but you may do so if you wish.

Once you've told us that you're cancelling after receiving the goods, you normally have a further 14 days to return them.

For change-of-mind returns, you are responsible for the cost of returning the goods to us.

You're entitled to inspect and try on an item as you reasonably would in a shop. If an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced as a result, we may make an appropriate deduction from the refund.

Where you cancel your entire order under your statutory cancellation right, we'll also refund the cost of our standard delivery service. Any additional amount paid for a more expensive delivery option does not have to be refunded.

Full details of our process can be found in our Returns & Refunds Policy.

Nothing in these Terms limits or removes your statutory cancellation or consumer rights.

8. Faulty, damaged or incorrect goods

If an item is faulty or damaged, isn't as described, or you've received an incorrect item, please contact us so we can put things right.

You can submit a request through your Vanture account or email hello@vanturestudio.com.

Where possible, please include your order number and photographs showing the issue.

Where a return is required because an item is faulty, damaged or incorrectly supplied, we'll provide appropriate return instructions and cover the reasonable cost of returning it to us.

Your rights under the Consumer Rights Act 2015 and other applicable consumer legislation are not affected by these Terms or our Returns & Refunds Policy.

9. Customer accounts

You may be able to create or access a customer account through our website.

You are responsible for ensuring that the information associated with your account is accurate and up to date and for taking reasonable steps to keep access to your account secure.

You must not misuse another person's account or provide false or misleading information.

10. Intellectual property

Unless otherwise stated, the content of the Vanture website, including our branding, text, graphics, artwork, photography, product designs, layout and other original content, is owned by or licensed to Vanture and is protected by applicable intellectual-property laws.

You may view and use the website for your own personal, non-commercial purposes.

You must not copy, reproduce, modify, distribute, republish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

Third-party names, trademarks and other intellectual property appearing on the website remain the property of their respective owners. Their appearance on our website does not, by itself, imply sponsorship, endorsement or affiliation.

11. Shopify and third-party services

Our store is powered by Shopify, which provides the ecommerce technology used to operate our online store.

When you purchase a Vanture product, the contract of sale is between you and Vanture, not Shopify.

Certain features of the website may rely on services provided by third parties, including payment providers, delivery providers and other technology partners.

Our website may also contain links to third-party websites. We aren't responsible for the content, availability or practices of websites operated independently by third parties.

Your use of third-party services may also be subject to the relevant provider's own terms and privacy policies.

Nothing in this section affects any rights you may have under applicable law.

12. Reviews and feedback

If you voluntarily provide us with a product review, photograph, comment or other feedback, you confirm that you have the right to provide it and that it does not infringe the rights of another person.

Where you submit content for publication, you give us a non-exclusive, royalty-free permission to reproduce and display that content in connection with Vanture, including on our website and marketing channels.

We reserve the right not to publish, or to remove, content that is unlawful, abusive, misleading, offensive or infringes another person's rights.

13. Website information and availability

We take reasonable care to keep the information on our website accurate and up to date.

Occasionally, information may contain an error relating to matters such as a product description, price, availability, promotion or delivery information.

Where we discover an error, we may correct it and, where appropriate, contact you about an affected order.

We don't guarantee that the website will always be available without interruption or that it will be completely free from technical errors, although we'll take reasonable steps to maintain the service.

14. Our responsibility to you

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

If we fail to comply with these Terms, we're responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We're not responsible for loss or damage that was not reasonably foreseeable.

Our products are supplied for private and domestic use. We aren't responsible for business losses such as loss of profit, loss of revenue, loss of business or loss of business opportunity arising from a consumer purchase.

15. Privacy

We take the protection of your personal information seriously.

Information we collect and process in connection with your use of the website and purchases is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify also processes certain information in order to provide the ecommerce services used by our website.

Please see our Privacy Policy for further information.

16. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to our business, website or applicable law.

The Terms that apply to a purchase will generally be those in force when you place your order. Changes made afterwards will not retrospectively alter the terms of an existing order unless required by law or agreed with you.

The latest version will always be available on this page.

17. Governing law

These Terms and any contract between you and Vanture are governed by the laws of England and Wales.

If you live in England or Wales, legal proceedings relating to these Terms may be brought in the courts of England and Wales.

If you live in Scotland, you may bring proceedings in either the Scottish courts or the courts of England and Wales.

If you live in Northern Ireland, you may bring proceedings in either the Northern Irish courts or the courts of England and Wales.

Nothing in this section deprives you of any mandatory consumer protections that apply where you live.

18. Contact us

If you have any questions about these Terms, an order or our products, please contact us:

Vanture
A trading name of Christopher Henderson
Email: hello@vanturestudio.com
Business address: 1 Cromwell Road, Whickham, Newcastle, NE16 4TB

 


Model Cancellation Form

Complete and return this form only if you wish to cancel your contract. You don't have to use this form, you can also cancel by submitting a return request through your Vanture account or contacting us by email hello@vanturestudio.com.

To:
Vanture
A trading name of Christopher Henderson
1 Cromwell Road, Whickham, Newcastle, NE16 4TB
hello@vanturestudio.com

I hereby give notice that I wish to cancel my contract for the sale of the following goods:

Goods:

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Customer signature:

(only required if this form is submitted on paper)

Date: